Craig Brooks, 26, from Austin, Texas, recently rose to internet fame after he posted a video encounter he had with a customer.
Brooks is an employee at a Holiday Inn Express in Austin.
While trying to assist a customer over the phone, he heard the customer describe him as a “f***ing n****r.”
According to BuzzFeed News, the customer called the hotel trying to make a reservation. Brooks directed her to call the reservation line, as he didn’t handle the reservations himself. The woman repeatedly called him back instead of the reservation line, growing more and more hostile with each phone call.
Finally, the woman explained that her mother had just passed away, and Brooks proceeded to get her information to help her book a room. However, while providing her customer service, he clarified that she should still speak to him respectfully despite the tragedy she was dealing with.
“I told her, ‘I understand that but you don’t have to be so disrespectful and hostile.’”
When Craig had finished getting her reservation in order he asked the customer if he could help her further. Not realizing he was still on the line, the customer called him a “f***ing n****r” and hung up.
Brooks proceeded to ask management how he should handle the situation. They assured him that her racist behavior would not be tolerated and told him he could refuse her stay.
When she walked into the hotel, Craig recorded the conversation.
Brooks remained calm throughout the entire exchange, using now famous lines to defend himself.
The woman tried to play up her grief, reminding Brooks that she apologized. The hotel employee didn’t let his resolve waver, saying,
“It’s above me now.”
His other now-viral phrase was when he directed her to another lodging option.
“The Best Western is next door.”
The internet immediately went to work meme-ing Craig’s incredible responses.
!! “I had a horrible day 😭 My grandmother just died 😭”— Sabrina Joy Stevens 💖💜💙 (@realsabijoy) June 3, 2019
I’ve had plenty of bad days and all my grandparents are dead yet I’ve never addressed anyone with a racial slur. What TF?! 😂
Good for you for calmly refusing to accept her racist nonsense or her excuses! ✊🏾
"Its above me" = pic.twitter.com/JiQ2QQAp0a— Blerd-ette & AnimeOtaku (@AnimeOtaku1723) June 3, 2019
*shrugs*— doja.brat 🏁💙 (@WhoIsKeahJai) June 3, 2019
The best western is next door. 😭 pic.twitter.com/ZrnUi5FpfY
He really wanted to say idgaf but instead he kept his composure with the “its above me” 😂😂😂— simply quen (@boatsnd_hoes) June 3, 2019
a graceful king https://t.co/kcym6ThqjO— sofia (@nxsva) June 3, 2019
"Well there's the Best Western next door."— Stevie's Wonder (@Stevies_Wonder) June 3, 2019
This shade here was LETHAL. https://t.co/rtutMLHkTG
“It’s above me” is the new “F you.” 😂😂— Da Kid Gowie (@DaKidGowie) June 3, 2019
"Please, I've had a horrible day. Sir, my grandmother just died"— Eddy (@edd180) June 3, 2019
"And I understand that but, it's above me now" pic.twitter.com/ovsCY6hPdB
#ItsAboveMe is the energy the rest of year.— The Sauce Dad (@primetimegraham) June 3, 2019
Since Craig’s sudden rise to Twitter fame, numerous transphobic Tweets from his account have been uncovered.
The sudden plot twist has earned the Holiday Inn Express worker more memefication, but this time it’s less pleasant.
Me taking my damn like and retweet back pic.twitter.com/2byXsMrNjR— Gacha🌟Gay (@just_willu) June 4, 2019
RIP “it’s above me” 6/3/2019-6/3/2019— Lisa Turtle🇭🇹 (@tinaqueen_15) June 4, 2019
This was literally the fastest canceling in the world.— Anton. (@AntonTankovich) June 3, 2019
Me at 11.30 am: Wow she did THAT.
Me at 4.24 pm: pic.twitter.com/4gMBjPDQvV
Might need to go to the best western next door for a new job— stockx is cheaper (@KingKaiser718) June 4, 2019
Craig has since issued apologies for his past comments.