If you were at the airport recently and thought you misread a United Airlines sign, there’s a decent chance that your brain wasn’t just playing tricks on you.
The Good Liars, a comedy group based out of New York City who recently went viral for fake ads for legal services from Rudy Giuliani and for replacing the book jackets of Donald Trump Jr.’s new book with a more “honest” title, somehow managed to replace United’s signs with ones that look like the real thing, with one trolling twist: calling out the airline’s notoriously bad customer service.
The group shared photo evidence of their prank on Instagram, saying:
“Airlines screw all of us over constantly so we decided to make some #HonestSigns on their behalf and put them up in the airport. More to come!”
The group later posted a photo of an American Airlines sign at baggage claim that they had also managed to get up.
It’s unclear how many signs the group was able to replace, or how long it took for officials to realize what had happened.
But people certainly seemed to appreciate the honesty and humor that the signs brought.
“Am United 1K flyer. As a perk of my status, I get access to a special 800 number for 1K fliers only, where a live person answers the phone and tells me to f**k off.” â€“ mamabearette/Reddit
“Their customer service is so bad, they can’t even be bothered to remove the sign.” â€“ km9v/Reddit
“That â€œf**k youâ€ at the end was the giveaway because it was suppose to be implied and not advertised.” â€“ Miffers/Reddit
The signs even inspired some people to tell their own airline horror stories.
“True story: once United cancelled my flight after a 5 hour delay. But the already sent my luggage to my destination on a different plane.”
“They lost my luggage… without me ever leaving the airport.” â€“ WintersNight/Reddit
“Another true story: United flight was diverted to nearby airport 2 hour train ride away from my destination due to weather. They made us wait out the full 3 hours theyâ€™re legally allowed to hold us hostage on the tarmac.”
“They wouldnâ€™t let me off the plane so I could just hop on the train.” â€“ jeffsang/Reddit
“They really do. My niece, a minor, was flying by herself to check out a college.”
“The school had picked her up, housed her, then dropped her off at the airport. all good. But her return flight home got delayed, then cancelled.”
“United wouldn’t tell her what was going on. They wouldn’t talk to her father on her phone because they ‘aren’t allowed to touch customers’ phones’.”
“They wouldn’t reschedule at the gate. They gave her nothing at the airport and just said ‘sorry, come back tomorrow’ to an UNACCOMPANIED MINOR.”
“No food vouchers, no hotel vouchers, no assistance of any kind. They didn’t LITERALLY say ‘go f**k yourself’ but they strongly implied it.” â€“ slothboy/Reddit
Gotta love bad customer service. *sigh*