Several passengers were kicked off a flight on Friday, June 29, over a dispute as to whether or not one flier’s phone was in airplane mode. An argument ensued and, altogether, 4 adults and a child were removed from the plane.
Much of the conflict was captured on video.
Apologies y’all this is a LONG post but I have to share this. First, I want to acknowledge because I am painfully aware of the serious and profoundly heartbreaking injustices/events happening in our world and communities that I have grappled with sharing my experience. It seems small in the face of those things. But the micro is important and little things that go unchecked spiral. So I was on a flight leaving Fort Wayne, Indiana this past Saturday June 23rd after doing a DJ workshop for #gearfest @sweetwater for @serato when I was unfairly ejected from @delta flight 4527. Just before take off the flight attendant rudely told me to put my phone on airplane mode.As I was swiping to it the attendant menacingly stood over me with her arms folded waiting for me to do it. I told her “I know how to turn on airplane mode, you don’t have to stand over me” She became agitated and said “If you’re gonna act like that we can go back to the gate and you can get off” I held up my phone to show her that airplane mode was on. She stormed to the front then came back to my seat and said we were going back to the gate. She then accused me of not turning on airplane mode after being “told to do so several times”. She only asked me once. I then asked her “What can we do to rectify this so that we can all go?” She said “You can comply” and I repeated that I had and she argued I did not. At that point the passenger sitting behind me @ryanmillerphotos told her that I had complied and he witnessed me doing so. She then threatened to kick him off of the flight as well. A Latina woman two rows ahead politely asked the flight attendant to sit down so that we could fly and the attendant snapped at her. We returned to the gate an officer boarded the plane and the flight attendant directed him to take me, the Latina woman @ryanmillerphotos off of the flight then the entire plane had to deboard. Subsequently 4 adults and a little boy were ejected permanently from the flight and stranded in Indiana with no place to stay as @delta refused to put any of us,including the man with the child,in a hotel. That was the last flight out. Elena, the Latina woman who was also ejected was rushing
Any help identifying this spiteful and unprofessional flight attendant will be appreciated. @delta needs to address this.— DJ Reborn (@RebornNYC) June 28, 2018
Beware of @delta flight #4527 #deltabadhand #deltacrappyhand #deltaairlines #deltasirlinesnightmare #travelingwhileblack #unfriendlyskies
Many are now accusing Delta and Skywest Airlines of discrimination.
@Delta I have just read about how pax Robyn Rodgers, 3 other adts and 1 chd were removed from DL4527 by #prettypattytheflightattendant, who said, "I have zero tolerance..." That sounds like Trump and Sessions. Behavior like that can't be tolerated, at least on Delta.— Sally Johnson (@MagnoliaSal1) June 29, 2018
Did you read the thread? She was asked once. She turned it off. The flight attendant escalated just because she felt like it. Stop this “if she would have just complied” thing— Ann S (@Annsilla) June 30, 2018
Remember when I told y'all about the people that were wrongfully kicked off the @Delta flight? Then I along with thousands of others noted their poor customer service/retention skills? Well even after some trolls exposed @SkyWestAirlines ' part in this and the media coverage... pic.twitter.com/ZI0HnV1cZG— tempted.. (@Tmptd2T0uch) June 30, 2018
Has it been built on bigotry as well? pic.twitter.com/pt7iU1zbB2— all LUCK no SKILL (@CBOunited) June 30, 2018
SHAME ON DELTA AND SKYWEST https://t.co/hQ7WUtIVhX— didi banerji (@oreoDidi) June 30, 2018
The issue apparently began when passenger Robyn Rodgers was asked by a flight attendant to switch her phone to airplane mode. When the attendant continued to hover over her, Rodgers became annoyed:
“I told her ‘I know how to turn on airplane mode, you don’t have to stand over me,’ She became agitated and said, ‘If you’re gonna act like that we can go back to the gate and you can get off.’
I held up my phone to show her that airplane mode was on.”
The flight attendant wasn’t bluffing—she turned the plane around and kicked Rodgers off the flight.
Several other passengers spoke out in defense of Rodgers. They were also removed.
Rodgers later confronted an airport employee, who told her she was taken off the flight because the attendant felt “unsafe.”
The flight attendant works for SkyWest Airlines, who partners with Delta to provide connecting flights into small airports.
Skywest operates some connections for delta. So essentially you could book a delta flight and show up to a SkyWest jet— curly chisholm. (@atribecalledess) June 29, 2018
Yes, it is Delta's responsibility to step up after this happened. But now it's necessary to look into SkyWest's lack of training and customer service. Yes, it was operated on behalf of Delta. But the airline and the employees who acted this way were hired and trained by SkyWest.— jennavroom (@vr00mvr00mvr00m) June 29, 2018
SkyWest claims it is following up with all the customers involved. Similarly, Delta told WGCL-TV “that the airline accommodated the needs of stranded passengers.”
Rodgers disputed those claims in an Instagram post and on Twitter.
FUN FACT- Neither @delta or @skywestairlines have apologized for the actions of their FA. Delta and SkyWest have also misrepresented the facts in press interviews about providing accommodations for those of us ejected from the flight. Which is completely false. They did NOT provide ANY accommodations once we were ejected from the flight as they are asserting publicly. They have not compensated for ejecting us from the flight or for our hotel accommodations. My hotel was paid for by @serato who brought me to @gearfest and my fellow passengers paid out of pocket. @delta has left only one message and one vague email since I filed my formal complaint on Monday and since the social media and media attention. They are essentially waiting for this to blow over. For those of you that see what’s going on here please keep the pressure on @delta. I’ve been open to rectifying this with them but they have tried harder to repair this on a PR level than with any of the wronged passengers. @cnn @bet @joyannreid @msnbc @the.root @abcnews @npr @ryanmillerphotos
Gratitude is an understatement for how much I I appreciate the overwhelming support and kindness from everyone. Fun fact: I still have not heard from @delta directly at all but they have… https://t.co/bzfjYWFzsI— DJ Reborn (@RebornNYC) June 28, 2018
FUN FACT- @delta or skywestairlines have still not accepted responsibility for the actions of their FA. Delta and SkyWest have misrepresented the facts in the press about providing… https://t.co/dIors8JNlS— DJ Reborn (@RebornNYC) June 30, 2018
Something must be done to rectify this situation.
so according to @USATODAY @skywest issued a conciliatory statement & said it's investigating but nothing still from @delta except a lie that they "accommodated" you.— Dr. Caroline Yezer, #DondeEstanLosBebes (@carolineyezer) June 28, 2018
if this is what accommodation looks like @Delta, count me out of your skymiles program. https://t.co/IuH8shZW4X
@delta @DeltaAssist This flight attendant needs to be fired. This is an offensive and unprofessional way to treat a passenger. I used to fly your airline a lot. Now I avoid you like the plague - too many terrible flight attendants and passenger-unfriendly policies.— Janice Pendarvis (@janicependarvis) June 30, 2018