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Travel Vlogger Leaves Bad Review Mid-Flight—And The Crew Read It While He Was Still On Board

Travel vlogger Josh Cahill was having such a bad flight experience, he simply couldn’t wait to post about it. This, as it turns out, would come back to haunt him when it became obvious the flight crew had all read his post — with hours to go before they reached their destination.

Cahill was flying from Kuala Lumpur to London via Malaysian Airlines, a 14-hour flight made no easier by a broken entertainment system, poor seating, and bad food. The vlogger, who has a sizeable following on YouTube and Instagram, couldn’t help but express his frustration seven hours into the journey.

He posted to his Instagram:

View this post on Instagram

I’m only halfway through my flight to London and I can already say that this is the most disappointing flight of the year. Very unfriendly crew (where did the amazing Malaysian hospitality go?), broken inflight entertainment (asked the crew to fix it and they never got back to me) which leaves me 13 hours without entertainment, dreadful food served on a sticky and filthy tray and on top of that I was probably assigned the worst seat on that plane… sorry @malaysiaairlines but this was/is a really poor performance. Stayed tuned for the full review, soon on my YouTube! However, Malaysia will always be my favorite country 🇲🇾❤️ . #gotravelyourway #avgeek #aviationgeek #instagramaviation #businesstraveller #instaplane #aviationlovers #luxurytravel #businessclass #aviation4u #firstclasstravel #airlinegeeks #aviationdaily #aviationdaily #aviationblogger #bloggerlife #youtuber #joshcahill #malaysiaairlines #mh04 #london #uk #malaysia #kualalumpur #nightmare

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Cahill wrote:

“I’m only halfway through my flight to London and I can already say that this is the most disappointing flight of the year. Very unfriendly crew (where did the amazing Malaysian hospitality go?), broken inflight entertainment (asked the crew to fix it and they never got back to me) which leaves me 13 hours without entertainment, dreadful food served on a sticky and filthy tray and on top of that I was probably assigned the worst seat on that plane… sorry @malaysiaairlines but this was/is a really poor performance. Stayed tuned for the full review, soon on my YouTube! However, Malaysia will always be my favorite country 🇲🇾❤️.”

Unfortunately, perhaps because he tagged Malaysia Airlines, it soon became clear the workers on the flight had all read Cahill’s en-route review. Flight staff reportedly confronted him and denied him water while serving it to the rest of the passengers:

“After the captain was informed mid-flight by the (airline’s headquarters) about my post they asked me why I would post and complain. They started ignoring me then, wouldn’t offer me any water when the crew came around. They then told me I should stop filming or I won’t get served anymore.”

When he arrived at his destination, however, a corporate representative met him at the gate to make a formal apology for his experience. Since then, Cahill has received several “template” emails trying to make things right. One even came from CEO Izham Ismail.

Cahill believes he knows why the airline made such an effort to make things right:

“I think it was clearly to prevent me from getting more footage and create a bad review on my YouTube channel. I had a rather disappointing flight with Jet Airways earlier this year and the video was watched over one million times and I guess they are afraid of bad review from me. I have had bad flights obviously, but that I was denied service and told off, that has never happened to me before. I also have never heard of a similar case.”

Twitter users were flabbergasted that Cahill had been treated so rudely.

Malaysian Airlines issued a statement, saying:

“We pride ourselves on the quality of our service and regret if the passenger felt standards were below expectations on this occasion. As soon as we were made aware of Mr. Cahill’s grievances, we contacted him directly and offered a full refund for his journey. We are taking his accusations seriously and conducting a review into what happened.”

As a frequent flyer — about 150 times a year — Cahill is a fairly reliable judge of good flights and bad flights. But he still had to learn one important lesson: wait until you’re back on the ground to start calling out the flight staff.

H/T – Indy 100, Instagram

Written by Collin Gossel

Collin Gossel is a writer and comedian living in Brooklyn, New York, but there are nights when he looks up at the stars and wistfully thinks to himself “there’s got to be more out there…” You can catch Collin improvising new musicals every Tuesday night at the Magnet Theater’s Musical Megawatt, or follow his unfiltered thoughts on Twitter and Instagram @CollinGossel.--