A new viral video shows a man being cursed out by a Dairy Queen employee on Long Island for asking her to wear a mask while preparing his food.
Brandon Trotta took his kids to the Dairy Queen in Medford, in Long Island’s Suffolk County, on the Fourth of July for Blizzards en route to a fireworks show.
His request that the employees serving him wear a mask resulted in a profanity-laden argument.
— News12 (@News12) July 8, 2020
As he waited for his food, Trotta was uncomfortable with what he saw through the drive-through window.
As he told local news station News 12:
“I saw the person preparing our Blizzards not wearing a mask so I told the cashier that I’m not going to take those and I asked if they could remake them wearing a mask.”
Things became heated and turned into a confrontation with a manager, who appears in Trotta’s video.
In the video, Trotta can be heard calling the manager a “Karen” and the woman begins yelling.
“Karen? No I’m not a Karen. You want me to be a Karen? Cuz I’ll be a Karen, okay? I will be your Karen.”
Trotta then asked for his money back, and things escalated even further.
As he put it to News 12:
“When I asked for my money back she said, ‘Give him his f*cking money back’ and slammed the door and gave us middle fingers as we drove away.”
Dairy Queen released a statement to News 12, in which they described how they dealt with the incident.
“We immediately suspended the employee who made the lewd gesture, retrained our employees about proper mask wearing and conducted an internal investigation.”
“Upon completing the investigation, we demoted the employee from her manager role and are providing her with additional training.”
On Twitter, most people were firmly on Trotta’s side.
I would not want anyone to prepare any food products without mask or gloves.
— nana (@nana01044373) July 8, 2020
The DQ manager is completely out of line. 1)Wearing a mask is a rule in NYS 2) while a business can refuse service to rude customers it is never acceptable for the staff to loose control and treat a customer this way. I feel terrible for the kids that experienced this horror
— lala (@lala59726722) July 8, 2020
She should have been escorted off of DQ's property. She needs a lot more training in customer service. No emplyee especially a manager shouldn't be behaving in this way.
— Beverly Blackwell (@bbbwell) July 8, 2020
— BettiRaige (@BettiRaiges) July 9, 2020
Only suspended? Not fired outright for not requiring face masks on employees?
Dairy Queen released a statement saying they had “immediately suspended the employee who made the lewd gesture” and are retraining employees on “proper mask wearing.” https://t.co/XAgGIObxuU
— Headly Westerfield (@Aunty__Em) July 10, 2020
I know a Karen who won't be managing a Dairy Queen anymore. https://t.co/CZXI0mJ7tR
— Free Gerald Reed, Free Them All (@MichaelAaron64) July 9, 2020
What happened to "We Treat You Right"?
He should've talked to Karen's manager. https://t.co/6BaxUdhv3C
— K. Lux (@LuxK) July 10, 2020
— 🇺🇸𝔼𝕕𝕦𝕒𝕣𝕕𝕠🇲🇽 (@GoEddiie) July 10, 2020
She should be so grateful that she still has a job but I bet she isn't.
— BarbieStellar🌊 (@BarbStellar) July 9, 2020
Ya'll know it's a 50/50 shot of being infected just eating out at all……however one goes about that.
Think of how many haters out there are in those back areas and kitchens spitting in your food….because they simply can. https://t.co/lXCmpZFtCS
— I Am A #Buttigieg Democrat (@moomoosnanner) July 9, 2020
How hard is it for you fools to put on a damn mask? https://t.co/TQuJlEha2m
— Robbin ¯_(ツ)_/¯ 🧶 (@RaeMargaret61) July 9, 2020
Since the incident, Trotta has met with the owners of the Dairy Queen location, who have apologized personally and confirmed that mask-wearing is compulsory for all employees.