Customer grievances with airlines have become a terribly common issue since the pandemic, and these issues have had an increase in air time on the news and social media during recent weeks.
Most of the flights involved have been canceled, immensely delayed, or not refunded, but it’s unusual for the flight to be treated as if it never existed.
But that was the feeling Raena of @imraena on TikTok got when trying to board her flight from Toronto to Costa Rica.
Not only had her flight been canceled without her knowledge, but the airline would not be traveling via that route, or to that destination, anymore in the future, so for Air Canada’s online system, it was as if the flight had never even existed.
Raena felt like she was “losing her marbles” while trying to get her family’s flight sorted out, but Air Canada’s employees did not refund the flight, assist them with arranging their flight with another airline, or give them vouchers of any kind for their extended stay.
Raena captioned her TikTok video:
“Air Canada did NOT tell us that they canceled our flights (OR REFUND US), and none of the employees here would help us. They just told us to call Customer Service and hope for the best. [I feel like I’m] losing my marbles.”
@imraena air canada did NOT tell us that they cancelled our flights (OR REFUND US) and none of the employees here would help us they just told us to call customer support and hope for the best 🙂 losing my marbles 🙂 #yyz #aircanada #toronto ♬ original sound – raena
To make the situation worse, Raena’s replacement flight would not fly out for another 10 hours.
“We were supposed to be leaving for a flight in two hours that does not exist.”
“We got a flight rebooked, but we’re going to be here for the next 12 hours, so that’s not fun.”
Some fellow TikTokers were angry with the airline on Raena’s behalf.
Others wondered if Raena brought this on herself by not checking the flight sooner.
But some insisted they’d had the same experience with Air Canada, especially recently.
Another woman, Luray, recently detailed on TikTok her terrible trip home after flying with Delta Airlines in the United States.
Poor experiences with flights appear to be a worldwide problem right now, but with so many people chiming in within the comments section of Raena’s video, it seems there is quite the “jet stream” of problems happening at Air Canada.