Enjoying shopping in stores relies on liking a lot of non-shopping things, like crowds, loud music, and being repeatedly approached by strangers who ask you invasive questions. You can always tell when itâ€™s company policy to be as aggressive with shoppers as possible because you wonâ€™t be able to walk two feet in a store without being accosted by someone wearing a name tag.
I donâ€™t blame the retail workers, itâ€™s their job to harass me. I blame the company for putting that pressure on them and thus, on me.
But there are people who like the interaction! For some reason. If only there was a way to satisfy everybody. Boom! There is!
This photo from a European Sephora store has gone viral because it seems like the perfect way to delineate who wants help and who doesnâ€™t.
There is a fellow introvert on the Sephora customer experience team who deserves A RAISE RIGHT NOW pic.twitter.com/4Aan7lUyVD
— Cami Williams (@cwillycs) November 4, 2019
If youâ€™re carrying a red basket, it means â€œI would like to be assisted. If youâ€™re carrying a black basket, it means, â€œI would like to shop on my own!â€
Everyone can get what they want. People with anxiety or just a dislike of public interactions with strangers are loving this idea.
Lush keeps getting called out in the comments as a particularly difficult store to enter without being harassed:
I generally enjoy going into lush stores but I canâ€™t even imagine what that experience is like for someone with sever anxiety, over stimulation, or a host of other things. Iâ€™m assuming it would be the number one store to avoid.
— natasha (@NatashaDNP) November 5, 2019
The Assault Course of Cherry Horror is how I think of the period from Halloweâ€™en until the end of the year.
— Matt Gibson (@gothick) November 5, 2019
Lush is the worst. I thought someone was going to quickly apply a lotion sample to me once and it turned into a long and awkward hand massage.
— Kirstin Leiby (@KirLeiby) November 5, 2019
Lush is the worst culprit for me, too. I love their products but haven't been able to enter a store in 3+ years.
— Stephanie (@stephopedia) November 5, 2019
Clearly, enough people are having this issue that itâ€™s keeping them out of stores. But some people wondered what would happen is they changed their mind and needed help:
Be an adult and ask for help when you realise you need it
— Vanessa Smith (@normal_ness) November 5, 2019
Others wondered if this would cause the store to lose money:
This is so dumb though. The more people talk at me, the more annoyed I get and the less likely I am to buy anything extra.
Let me browse on my own and I'm going to end up finding a bunch of stuff on sale that I don't really need, though.
— ðŸŒ¹Saffi âœ¡ï¸ (@SaffiEriksdottr) November 5, 2019
But some people say it would actually lead to more money for the store:
Yes, and changes the narrative from "no thanks, I'm just looking" to "I'm shopping on my own"
— Nina Hatfield (@ninahatfield) November 5, 2019
Most people seemed thrilled by the choice, however, and itâ€™s already something done in a few Korean stores:
If your favorite phrase is "No thanks, I'm just looking," then these are the shopping baskets for you. Innisfree, a Korean beauty store,â€¦ pic.twitter.com/D2AJTigPBs
— a phenomenal tool to (@mytop10videos) December 10, 2016
Please, bring these to the U.S. I promise, Sephora, I already spend an ungodly amount of money. the longer I can walk around unmolested, the worse it will get. For my pocketbook.