A woman who refused repeated requests to wear a mask while inside a Verizon store in New York’s Upper East Side was caught on video going off on a racially-fueled rampage.
Now Verizon is asking for help in identifying the anti-masker and considering banning the customer for life.
The disturbing incident occurred at the store’s East 69th Street and Third Avenue location on Thursday around 5 p.m.
In the viral video, the belligerent customer calls one of the female employees a “f’king ugly ho” after being told to leave for refusing to wear a mask.
WARNING: NSFW language.
An anti-masker becomes agitated after an employee asks her to put on a mask. This happened at Verizon wireless in NYC on 69th street and third avenue. The employees did a good job maintaining professionalism. Because….. pic.twitter.com/pr2wmJoNuZ
— BallerAlert (@balleralert) September 11, 2020
The customer assaults the employee, calling her a “bitch,” then accuses her of grabbing her hand when the employee tries to retrieve the store’s phone charger.
The employee tells the customer that she did not touch her, but the customer yells, “Yes, you f’king did!” and throws what appears to be a small container at the employee’s face.
When she pushed ole girl… that was the green light.
— SouthWest Twon (@dontwon11) September 11, 2020
Another employee’s voice is heard instructing the woman to leave the store.
The customer continues with her tirade and screams at the employees, telling them that she is:
“…not walking around the goddamn f’king city with no data.”
“You’re enforcing illegal laws, and you don’t tell me what to f’king do, and you don’t grab my f’king hand!”
Before exiting the store, the woman yells:
“You f’king fat, ugly [N-word]!”
These people must have some anticipation of being told to wear a mask.
Oh, and there it is at the end!
Unbelievable irrationality mixed w/ total lack of self control & met with, on the part of all the others, calm, professionalism, well behaved people.
— Deirdre Krenz 💙✊🌵🐾🌈⛵️⚖️🌊🌊🌊🌊 (@DeirdreKrenz) September 11, 2020
Notice how she saved that for the second she was close enough to the door to run. I’m white. I would NEVER use that word no matter how angry I am. But she is a coward. She knows better. That’s why she saved it til she could escape. If you’re gonna use it, allow the reaction.
— Hez Wagner (@HezWagner) September 12, 2020
Y’all not punching people in the face enough for me 🙄😴 this would’ve been the day I lost my job because nope
— Adriannaax🌹 (@CallHerr_a) September 11, 2020
I hope the store has better footage of her so that she can be named and shamed. She very clearly called one of their employees an unacceptable word that she should be fired for, shunned by her community for, etc. It's bad enough that she's a horrible person, worse she's a racist.
— Amy F. Wolf (@AmyFWolf) September 11, 2020
Trump has sent these so-called "anti-maskers" insane. And for good measure, she coughs up the n-word at the end. These people are so worried they are going to lose their privilege in 20 years or so, they have to find their freedom in a friggin' mask, during a pandemic.
— Justmesrr (@justmesrr) September 13, 2020
it seems simple to me, if u don't want to wear a mask don't go in places where masks are required. no need to insult ppl doing their jobs. common sense.
— I stand for all of us (@istandforallofu) September 11, 2020
I would have locked the door. Now you can’t leave after assaulting an employee. Wait for the cops and let her know we caught her using racial slurs too. Enjoy jail Karen.
— Jonathan Rosete (@EJRosete) September 11, 2020
Throughout the ordeal, the employees maintained their professionalism.
They were later praised for their calm conduct.
I hope @Verizon gives those employees a damn RAISE! The level of professionalism that took to be berated and assaulted like that and hold their composure.
— Tatjana W. (@TatiButLeFirst1) September 11, 2020
Good job on the part of the employee, bc if she fought back we all know how it would play out. The employee didn’t know a camera was rolling. That b*tch should be arrested for assault
— JPNYC (@cruz4576) September 13, 2020
Others on social media admitted they would not have responded in a similar fashion.
I know you lying. The moment she threw that thing at me, it would be over for her unfortunately.
— R (@iondotwitta) September 11, 2020
The composure on the employee is ELITE! Could not have been me, nope
— bibi (@_BelleOrtiz) September 11, 2020
Bless her heart cuz I would’ve mopped the floor after the first swing let alone w.e she threw. She met the right one that day
— VenomousAphrodisiac (@VenomousDisiac) September 11, 2020
The moment the lady threw a punch would’ve been IT for me
— 🌬Tiara (@keeppushinn_) September 11, 2020
Senior VP of Sales and Operations Krista Bourne said Verizon is working with local authorities for the investigation.
“Our retail employees are Verizon’s heart and soul. These dedicated teams work tirelessly to ensure customers remain connected during these unprecedented times.”
“That said, they cannot and should not tolerate abuse from customers. I appreciate the professionalism our employee has shown, however, the behavior by this customer is unacceptable and will not be tolerated.”
Verizon requires that all customers and employees wear face coverings inside their store locations.
According to The Gothamist, a spokesperson for the NYPD confirmed that the customer threw a metal bin at the female employee and injured her after being told repeatedly to wear a face mask while inside the store.
The employee was taken to Presbyterian Hospital for treatment of minor injuries.
The telecommunications company and one of America’s largest wireless carriers said they are hoping to identify the customer so that they can:
“…[ban her] for life from entering our stores and terminate her ability to do business with us.”
“We will not tolerate behavior like this.”
@Verizon needs to pull security camera footage and provide it to the police. Their employee was the assaulted and based on the cretin’s last comment, it was a hate crime
— QuaranQueen (@postnoselfies) September 11, 2020
Verizon is encouraging anyone with information on the woman in the video to contact the Verizon security hotline at 1-800-483-0722.