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Woman Assaults And Hurls Racial Slur At New York Verizon Store Employees After Being Told To Wear Mask


A woman who refused repeated requests to wear a mask while inside a Verizon store in New York’s Upper East Side was caught on video going off on a racially-fueled rampage.

Now Verizon is asking for help in identifying the anti-masker and considering banning the customer for life.

The disturbing incident occurred at the store’s East 69th Street and Third Avenue location on Thursday around 5 p.m.

In the viral video, the belligerent customer calls one of the female employees a “f’king ugly ho” after being told to leave for refusing to wear a mask.

WARNING: NSFW language.

The customer assaults the employee, calling her a “bitch,” then accuses her of grabbing her hand when the employee tries to retrieve the store’s phone charger.

The employee tells the customer that she did not touch her, but the customer yells, “Yes, you f’king did!” and throws what appears to be a small container at the employee’s face.

Another employee’s voice is heard instructing the woman to leave the store.

The customer continues with her tirade and screams at the employees, telling them that she is:

“…not walking around the goddamn f’king city with no data.”

“You’re enforcing illegal laws, and you don’t tell me what to f’king do, and you don’t grab my f’king hand!”

Before exiting the store, the woman yells:

“You f’king fat, ugly [N-word]!”

Throughout the ordeal, the employees maintained their professionalism.

They were later praised for their calm conduct.

Others on social media admitted they would not have responded in a similar fashion.

Senior VP of Sales and Operations Krista Bourne said Verizon is working with local authorities for the investigation.

Bourne said:

“Our retail employees are Verizon’s heart and soul. These dedicated teams work tirelessly to ensure customers remain connected during these unprecedented times.”

“That said, they cannot and should not tolerate abuse from customers. I appreciate the professionalism our employee has shown, however, the behavior by this customer is unacceptable and will not be tolerated.”

Verizon requires that all customers and employees wear face coverings inside their store locations.

According to The Gothamist, a spokesperson for the NYPD confirmed that the customer threw a metal bin at the female employee and injured her after being told repeatedly to wear a face mask while inside the store.

The employee was taken to Presbyterian Hospital for treatment of minor injuries.

The telecommunications company and one of America’s largest wireless carriers said they are hoping to identify the customer so that they can:

“…[ban her] for life from entering our stores and terminate her ability to do business with us.”

“We will not tolerate behavior like this.”

Verizon is encouraging anyone with information on the woman in the video to contact the Verizon security hotline at 1-800-483-0722.

Koh Mochizuki

Written by Koh Mochizuki

Koh Mochizuki is a New York-based actor and writer. Originally hailing from Los Angeles, he received his B.A. in English literature and is fluent in Japanese. Disney parks are his passion, and endless cups of coffee are a necessity. Instagram: kohster Twitter: @kohster1